Executive Leadership

Achieving Stream's vision of being the leading integrated, global BPO provider, and being able to continually enrich our clients' value propositions, begins with the focused leadership of our experienced executive team.

Through combined expertise and dedication to our vision, Stream's leaders look to change the face of business process and contact center outsourcing.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.

Kathryn V. Marinello - Chairman and Chief Executive Officer

Brian J. Delaney - Chief Operating Officer

Barbara Weyl, Executive Vice President, Global Human Resources

Greg Hopkins - Executive Vice President, Global Sales

Matthew Ebert - General Counsel and Corporate Secretary

Michael F. Shea - Executive Vice President, Operations Support and Marketing

Garrett Else - Senior Vice President, Systems and Applications

Michael Henricks - Chief Financial Officer

Kathryn V. Marinello

Chairman and Chief Executive Officer

As Chairman and CEO of Stream Global Services, Kathryn Marinello drives the overall company strategy and direction of being an industry-leading, multi-service BPO provider. Marinello brings a consistent history of operational excellence and revenue generation to Stream, and together with the company's seasoned executive team, will drive growth through expanded sales, strategic expansion of Stream's global footprint, and the development of new integrated service offerings. Prior to joining Stream, Marinello most recently served as Chairman and CEO of Ceridian Corporation, a $1.5 billion human resources outsourcing company. During her tenure at Ceridian, Marinello substantially improved customer satisfaction and employee engagement and created significant value for shareholders. Previously, Marinello served in a wide variety of senior roles spanning 10 years at General Electric, leading global, multi-billion dollar financial and services businesses, including large international call center operations. At GE, she was also responsible for numerous strategic acquisitions. Prior to GE, Marinello served in senior leadership positions at First Data Corporation, US Bank, Chemical Bank, Citibank and Barclays.

Marinello is a member of General Motors' U.S. Board of Directors and also previously served on the board of Mastercard International. She is actively involved in many industry and management associations, including the Wall St. Journal CEO Council.

Marinello holds a Bachelor's degree in Liberal Arts from the State University of New York at Albany and a Master's of Business Administration (MBA) from Hofstra University. She currently resides in Minnesota with her husband and three sons.

Brian J. Delaney

Chief Operating Officer

As chief operating officer, Brian Delaney brings more than 20 years of senior level management and operational expertise to Stream Global Services. Based in the company's Wellesley, Mass., headquarters, he is responsible for leading Stream's global operations and ensuring the successful execution of business process outsource (BPO) and contact center performance across all of our sites.

Mr. Delaney is a proven leader in the customer service and call center industry with extensive experience managing operations, improving call center performance, and developing customer management strategies across global organizations.

Prior to joining Stream, Mr. Delaney served as senior vice president of operations, DISH Network, overseeing all of DISH's customer support programs for more than 14 million customers. He successfully improved customer satisfaction while reducing operating costs and subsequently DISH Network was awarded 'ACSI #1 in Customer Satisfaction' among cable and satellite TV companies in March, 2010. In addition to his work at DISH Network, Mr. Delaney spent five years at TeleTech, a global BPO company, in a variety of operations and technology leadership roles. He held several senior level management positions at Teletech including COO, where his focus was primarily on delivering improved profitability across Teletech's 55,000 service professionals located in 45 global service centers.

Mr. Delaney holds a Bachelor of Arts degree, English Literature, from the University of California and a Master of Arts, English Education, from New York University.

Barbara Weyl

Executive Vice President, Global Human Resources

As EVP, global human resources, Barbara Weyl brings more than 30 years of senior-level HR management experience to Stream Global Services. Based in the company's Wellesley, Mass., office, Weyl is responsible for overseeing Stream's global human resources initiatives, including talent acquisition, staffing, and organization design, training and compensation/benefits across its 50 locations, worldwide.

A proven leader in HR and talent management, Weyl brings a background rich in high-performance team development and training to Stream. Her extensive background enables Stream to continually attract and retain a highly skilled and thoroughly trained workforce. By recruiting and retaining talented support professionals who are aligned with the business objectives of our clients, Stream is able to deliver a better overall customer experience to our clients' customers.

Prior to joining Stream, Weyl held several senior-level management positions at General Electric across a wide array of GE businesses, including industrial, technology and financial services. Most recently, Weyl was Senior Managing Director, HR, in GE Capital Americas. In this role, she successfully recruited and retained employees in a highly competitive market and was also a driving force behind GE's leadership and training initiative.

Weyl is a graduate of College of St. Rose in Albany, New York and received her MBA from Sage Graduate School.

Greg Hopkins

Executive Vice President, Global Sales

As executive vice president of global sales, Greg Hopkins brings more than 25 years of senior level management experience driving sales solutions to Stream Global Services. Based in Colorado, Hopkins is responsible for overseeing Stream's strategic planning for global sales and business development. He also contributes to the development of Stream's overall business strategy and leads worldwide client initiatives.

With a successful record in leading sales programs on a global scale, Hopkins brings a keen sense of strategic planning, revenue growth and client relationship management to Stream. His combination of industry expertise, leadership development and understanding of client requirements helps drive Stream's success and enhance its position as a leader in the BPO industry.

Prior to joining Stream, Hopkins served as EVP, Sales and Marketing at TeleTech Holdings, Inc., a leading global BPO company. His responsibilities included the management of all sales and marketing initiatives and activities. Hopkins was instrumental increasing revenue from $800M to $1.4B and maintaining a client base of Fortune 100 companies while also obtaining new logo wins within the Fortune 500. He has also served as EVP of Sales at Telwares, Inc. where he was responsible for global sales functions and assisted in growing revenue by 25% per year. Hopkins has also held senior level management positions at TeaLeaf Technology, Inc., and had a 20-year career with AT&T Technologies, Inc.

He holds an Executive MBA from University of San Francisco as well as a Bachelor's degree in Science, Business Administration, from Whittier College.

Matthew Ebert

General Counsel and Corporate Secretary

As general counsel and corporate secretary of Stream, Matthew Ebert brings more than 10 years of legal expertise and counsel to Stream. Based out of the Wellesley, MA, office, he is responsible for Stream's legal affairs, including negotiating contracts, overseeing labor and employment matters and coordinating compliance activities.

During his career, he has served as counsel to public and private corporations across a variety of industries, including telecommunications, pharmaceuticals and technology. He previously held the position of associate general counsel at Stream where he assisted in the acquisition of eTelecare, and the integration of legal, human resources and business functions. Prior to joining Stream, he served as deputy general counsel, secretary and treasurer at NitroMed, Inc., where he was responsible for all legal affairs and processes, oversaw compliance activities and negotiated agreements related to sales, marketing and medical affairs.

Ebert also served as chief compliance officer at Lese Investments L.L.C. where he was responsible for administration of legal, operational and control functions. He also previously worked at Wilmer Cutler Pickering Hale and Dorr LLP where he provided ongoing and transactional advice to public and privately held companies.

He earned a bachelor's degree from Georgetown University, received an M.B.A. from Boston College Carroll Graduate School of Management and studied law at Boston College Law School.

Michael F. Shea

Executive Vice President, Operations Support and Marketing

Michael "Mike" Shea is Stream's Executive Vice President of Operations Support and Marketing. In this position, he is focused on creating consistent processes across sites, workforce management, as well as client and site branding initiatives. Based out of Minneapolis, MN, he is responsible for the Training, Workforce Management, Quality Assurance and Marketing departments. Mike is a Six Sigma Master Black Belt and brings a strong set of process and operation skills to his new role at Stream.

Prior to joining Stream, Mike most recently worked as EVP and Chief Operating Officer for Ceridian Corporation, a global $1.5B Human Resources Services Ad Payment Processing Business. While there, he delivered significant service quality improvements. Before that, Mike was the Senior Vice President of Operations for GE Fleet Services. In this capacity, Mike and his team improved service delivery year-over-year, thereby significantly improving the Net Promoter Customer Loyalty score.

Mike is a graduate of the University of North Dakota with a BS in Business Administration and Information Management.

Garrett Else

Senior Vice President, Systems and Applications

Garrett Else is Senior Vice President of Systems and Applications for Stream. Based in the Minneapolis, MN, location, he is responsible for the development, support, and operation of all of the company's mission critical financial, human resources, and time reporting systems. His areas of focus include Stream's Oracle Enterprise Management Suite, The Human Resource Management System, Kronos, the company's data warehouse, and other parts of the company's software portfolio that support Stream as an ongoing enterprise.

Prior to joining Stream, Garrett worked as Vice President of Finance for Ceridian, a global $1.5B Human Resources Services Ad Payment Processing Business, where his accomplishments included increasing earnings and cash flow by enhancing the firm's short and long-term financial planning and budgetary processes. Before that Garrett served as Strategic Pricing Leader/Capital Markets Mangers for GE Commercial Finance.

Garrett holds an MBA from the University of Texas at San Antonio and a BA from Gustavus Adolphus College.

Michael Henricks

Chief Financial Officer

As chief financial officer at Stream, Michael Henricks brings more than 15 years of accounting and finance expertise to Stream. Based out of Minneapolis, MN, he is responsible for Stream's leadership and coordination of company financial planning and analysis, global real estate, pricing and Business Insights functions.

During his career, Henricks has held numerous executive management positions at leading Fortune 500 corporations. Prior to joining Stream, he served as senior vice president and chief financial officer at Comdata, a leading business-to-business provider of innovative electronic payment solutions. In addition to his finance responsibilities, Henricks provided leadership for the compliance business division of Comdata. Prior to Comdata, he served as vice president, finance at Ceridian, a leading business services company as well as director of strategic analysis at Ameriprise and held various positions at General Electric.

He earned a bachelor's degree from St. Olaf College and earned an MBA from the University of Minnesota, Carlson School of Management.