In the highly competitive financial services market, Stream understands that driving value - especially in the highly competitive financial services market - means providing service expertise as well as customer and data security.
Handling customer interactions securely, efficiently and effectively is one of our top priorities. We carefully screen our detail-oriented support professionals for financial aptitude and strong communication skills, as well as performing thorough background checks. We implement state-of-the-art security measures to ensure data and information integrity and guard against identity theft. We protect customer information with multiple firewalls, intrusion detection systems, continuously updated anti-virus software, and router-to-router encryption over a private network. Our financial services departments are physically separated from other programs, video-monitored, protected by security guards, and our fully redundant infrastructure provides additional safety.
Stream has demonstrated full compliance with the Payment Card Industry Data Security Standard (PCI DSS) 1.1 and is considered fully PCI compliant at all global locations as validated by Qualified Security Assessor, Verisign.
Services we can provide for financial services leaders include:
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Account enrollment and maintenance
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Back office
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Balance verification
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Brokerage services
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Claims status and reporting
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Consumer loans
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Credit cards
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Cross-sell and upsell
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Financial planning
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Fraud identification
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Funds transfers
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Online banking
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Portfolio status and transferring funds
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Telephone banking
Take a look at a few case studies of how Stream has helped companies similar to yours.
To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.
