Call Center Outsourcing for Traditional and Online Retailers

In the retail environment, Stream understands that consistently providing outstanding customer service is key to our clients' success. Stream currently provides technical support and customer care to leading online and "brick-and-mortar" retailers around the world.

Improving sales and increasing customer loyalty are two critical components for retail client success - especially in today's competitive market. To help our clients achieve their sales and service goals while continually enhancing and extending their brand, Stream provides a multi-channel approach aimed at revenue generation, customer loyalty and overall customer satisfaction.

Our multi-channel, multilingual solutions maintain the same expert service offered by in-store employees.

Services we provide for retail companies include:

Customer billing issues (balance inquiries, available credit, or payment status)
Customer management training
Multilingual customer support
Multi-channel customer support
Post-sale service and support (defective or undelivered merchandise, returns)
Peak shopping season call volumes
Upsell/cross-sell products and services

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.

Retail

Building Loyalty, One Customer at a Time...