Technology

Technology providers seek the certainty and skill of an experienced contact services partner. Companies in the technology industry face fierce competition and tight margins, which makes the ability to generate revenue and increase customer loyalty equally important attributes for an outsourcing partner.

Stream's expertise in the technology industry extends from PC manufacturers through peripherals and industry-leading technology products. Our experience providing sales, customer service and technical support for technology clients includes providing support for the most well-known technology manufacturers in the world.

Stream's support professionals are adept at troubleshooting and solving customer issues, while providing support experiences that satisfy even the most technologically challenged customers.

Stream is proud of our roots in technology and our ability to build brand loyalty for our clients.

Services we provide for technology companies include:

• B2B & B2C inbound sales
• B2B & B2C outbound sales
• Customer service
• Knowledge management design, implementation and support
• Lead generation
• Level 1 & 2 technical support
• Multi-channel deployment (IVR, business response cards)
• Predictive dissatisfaction modeling
• Product and feature explanation
• Reliability tracking and reporting
• Set-up assistance
• Upsell/cross-sell
• Warranty information
• Web chat

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.