Telecommunications

Stream's highly trained workforce provides quantifiable, value-driven solutions and complex programs to major telecommunications, cable, satellite and high-speed Internet service providers across multiple geographies. These companies need experienced support partners to manage multiple lines of business, drive revenue and increase their subscriber base. Stream first partnered with a telecommunications vendor more than 15 years ago, providing customer service for dial-up subscribers. Since then, Stream has grown into the premier contact center partner for leading vendors in the telecommunications space.

Services we support for telecommunications providers include: 

• Customer support functions:
  • Bill inquiry/adjustment/collections (early stage) 
  • Service feature Inquiry
  • Repair
  • Calling card services
  • Installation services and support
• Customer loyalty and retention/winback
• Technical support (networking devices and premium services)
• Technical support (handsets, routers)
• Warranty support
• Surveys
• Pre-paid/post-paid ordering and activation
• Inbound sales/acquisition/upgrade
• Outbound sales/acquisition/upgrade
• Predictive dissatisfaction modeling
• Direct mail and BRC scanning
• Save Desk
• Data Entry

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.