 Work@HomeVirtual Solution Centers to Support Your Customers... |
For clients using Stream's U.S. solution centers, Work@Home offers a flexible, home-representative service delivery option. Work@Home utilizes a hub-and-spoke approach with an existing Stream solution center forming the hub and work from home representatives forming the spokes. This creates a cost-effective solution that combines the best attributes of a traditional contact center and a work-from-home virtual workplace. Work@Home creates an effective operational and management model from which representatives deliver seamless, high quality sales, customer care and technical support services. After an initial training period,Stream employees work primarily from home using the same centralized technology architecture and delivery platform to access the same proprietary training, workflow, reporting and quality tools at home as in the contact center. This ensures the Work@Home representatives adhere to the same quality standards and business processes as representatives working in the contact center. The platform allows secure access, monitoring and reporting for clients. Representatives periodically attend team training and coaching sessions with colleagues and their dedicated team leader at a Stream solution center to foster the team-oriented, cohesive culture best suited for delivering customer support and sales successes. As all Work@Home representatives are full-time employees, the same high performance standards, compensation, incentives and benefits apply. The flexible service model offers numerous advantages to Stream clients and their customers.
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