 Customer RetentionSolidifying Value for Our Clients' Brands... |
Stream's customer retention programs move our clients ahead of their competition and create brand advocates in the market place. We achieve results by utilizing the right CRM techniques and tools to improve response rates, increase order values and develop loyalty programs that maximize revenues and profit. The success of our programs lies in understanding each customer's "lifestyle stage" - how their interactions with our clients define their level of loyalty. Stream tailors its approach to customers based on their lifestyle stage to achieve maximum retention results. Across stages, we focus on building relationships with existing customers, measuring the causes of customer dissatisfaction and implementing programs to prevent customers from leaving when they express the desire to do so. We then use industry-leading indicators like Net Promoter Score© and proprietary predictive monitoring methodologies to measure results and drive continuous improvement. For a leading computing and hardware manufacturer, Stream improved customer satisfaction scores by 15 percent and nearly doubled customer loyalty. The same initiative that spawned these results also gained an additional $5 million in sales for the client in just six months. Stream's customer retention programs include:
Take a look at a few case studies of how Stream has helped companies similar to yours. To learn how Stream can build outsourcing solutions to meet your business needs, contact us today. |
