 ChatUsing Technology to Boost Support... |
Along with e-mail, the popularity of chat support continues to grow across industries. For customers, chat support provides a more personal interaction than e-mail because of its real-time component. For clients, the ability of support professionals to answer more than one chat at a time creates additional cost savings through improved utilization. Like e-mail, support professionals have the ability to utilize technology that automates responses and ensures accuracy. Our technology solutions improve the speed of support, which is critical in a chat environment, while also maintaining the consistency important to building brand loyalty. Chat support professionals receive close monitoring and coaching like their voice counterparts, to ensure the highest level of customer service and communication skills. Stream clients around the world utilize our chat support options. Leading chat technology, powered by InstantService, adds to Stream's technology portfolio. We also use client-provided chat tools that integrate with our voice services, or as standalone options. Stream chat support professionals respond to as many as four chat sessions simultaneously, resulting in more than 5 million chat contacts each year. Stream's recommendation for chat support includes:
Back to Service Delivery Channels Take a look at a few case studies of how Stream has helped companies similar to yours. To learn how Stream can build outsourcing solutions to meet your business needs, contact us today. |
