 Indirect Support Channel for Direct Answers... |
E-mail continues to be an effective support option for customers and clients alike. Its versatility across support types and the typically lower response time requirements compared to voice support make it particularly attractive as a lower-cost support model for our clients. Customers also benefit from using e-mail support. Responding to inquiries via e-mail allows our support professionals more time to research the issues, and they are able to utilize pre-written answers to common questions. These preset answers help support professionals answer more customer inquiries in a shorter amount of time, maintain consistent processes across the organization and free support professionals to spend more time researching complex issues. Stream's experience providing e-mail support spans our global footprint. We currently answer more than 3 million e-mails each month, from dedicated e-mail queues and blended voice/e-support options. We offer state-of-the-art e-mail technology from Instant Service, or we integrate e-mail tools provided by our clients. Stream recommends e-mail as a viable contact channel for:
Back to Service Delivery Channels Take a look at a few case studies of how Stream has helped companies similar to yours. To learn how Stream can build outsourcing solutions to meet your business needs, contact us today. |
