Interactive Voice Response (IVR)

Phone interaction still remains the leading contact channel for contact center and business process outsourcing. Stream's sophisticated interactive voice response (IVR) technology provides relevant support assistance before customers reach a support professional so their support experience is as streamlined as possible. Many customers receive the information they need to resolve their issue directly from the IVR, which increases customer satisfaction, reduces client cost and enables support professionals to focus on more complex inquiries, build brand loyalty, and promote upsell/cross-sell opportunities.

For calls requiring support professional interaction, Stream's IVR gathers relevant information about the caller, then gives it to the support professional via screen-pops prior to live interaction. This system provides the customer with better service through quick handle times and knowledgeable responses. Once the call is complete, Stream offers the option of automated after-call surveys to gauge customer satisfaction. Stream's IVR solutions:

• Leverage industry-leading IVR platforms
• Use CTI capabilities to maximize information available to support professionals
• Integrate seamlessly with other technologies in our solution centers
• Provide meaningful standard and custom reports

Back to Service Delivery Channels

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.