Self-Service

Far beyond frequently asked question (FAQ) documents, the next generation of self-service empowers customers, builds brand loyalty and reduces client costs. It functions best as part of an integrated, multi-channel service strategy and is designed to provide customers with at-their-fingertip information at their convenience.

Stream's Web self-service replicates the best practices utilized by our top support professionals. Self-service activities include building and deploying a knowledgebase with current and relevant content for the customer and creating a navigation experience that is intuitive and easy to use. Stream's self-service strategy encourages exploration and allows for successful first time and repeat visits. Integrating self-service with other service channels provides additional opportunities to create competitive advantage for our clients.

As part of an integrated service strategy, Web self-service is most effective for:

• High transaction volume
• Repeatable, consistent business logic and service handling
• Off-hour call support or promotions

Back to Service Delivery Channels

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.