Inbound and Outbound Sales

Stream's leadership in the customer care and business process outsourcing industries is founded on our commitment to increasing value for our clients. For many clients, increased value comes through revenue generation and sales activities. Stream's inbound and outbound sales programs are designed to maximize the revenue potential of customer support interactions, while maintaining high levels of customer service and satisfaction to help build brand loyalty. We specialize in converting sales leads and inquiries into customers. We consistently surpass client sales targets while reducing overall acquisition costs.

Utilizing consultative approaches and creative problem solving, our sales staff is well trained, motivated and driven to close the deal. XStream SELLER, our systematic, behavioral based approach for sales representative coaching, training and evaluation consistently delivers superior results. XStream SELLER is a scaleable, repeatable sales system incorporating the 22 most successful behaviors exhibited by Stream's highest performing sales representatives. 

XStream SELLER provides a process instead of a script to increase sales professional flexibility within a simple guideline. Our system not only measures sales results, but guides how those sales results are achieved. Each step in the process is a behavior aimed at molding every sales representative into a high-performing sales professional. XStream SELLER maximizes sales professional performance across all three major sales metrics: units sold - conversion rate and sales per hour, customer retention, and customer satisfaction from a positive sales experience.

The process for each sales program is tailored to meet client objectives. Stream sales professionals gain ongoing certification from basic to master level, according to their performance over time. The more closely sales professionals follow the XStream SELLER system, the better their sales results.

Stream's sales programs include:

• B2B inbound and outbound sales
• B2C inbound and outbound sales 
• Channel management
• Exchanges 
• Fee-based supportLead generation
• Loyalty and retention
• Mutual fund transactions 
• Presales
• Promotions
• Renewals 
• Subscriptions
• Upsell/Cross-sell

Take a look at a few case studies of how Stream has helped companies similar to yours.

To learn how Stream can build outsourcing solutions to meet your business needs, contact us today.