Sales

Stream provides inbound and outbound sales and technical support services for a Fortune 1000 business and financial software company. Our partnership with the client has expanded to complex, value-added services that include a highly successful revenue generation program – transforming a service-oriented cost center into revenue generating profit center. Stream’s program has proven so successful that the business has expanded from 40 to over 800 professionals – becoming the client’s vendor-of-choice for sales-enabled service and support.

Stream provides activations, service and customer save support for the leading satellite entertainment company from six sites around the world. The challenge is to continue building revenue for the client through its existing subscriber base, retain existing subscribers and help improve the client’s customer brand loyalty. Stream has added more than 9.5 million subscribers over the course of our support relationship and contributed significant revenue to the client – creating more than $22.8M in sales in one quarter.

Stream supports one of the world’s top Fortune 500 computing and hardware companies. Our long-standing partnership with our client and knowledge of its customers provided an opportunity for Stream to acquire its captive service center and inherit its system sales business. By outsourcing to Stream, the client achieved an overall cost savings of 20 percent and Stream exceeded quarterly sales performance in first three weeks of operation.

Stream provides inbound sales ‘save desk’ support for a global Fortune 500 telecommunication service provider that helps to reduce customer churn and boost the client’s profitability. Stream’s sales professionals outperformed the client’s targets and its internal centers. Our ‘net saves’ in the first half of the year reached 109 percent of the target and resulted in $107M in revenue for the client. This success includes 36,000 customer saves beyond the client’s internal centers, thereby, contributing $9.4M in additional revenue.

Stream provides outbound ‘add-a-line' sales support for a global Fortune 100 wireless carrier. The program extends across five campaigns, including business-to-business, consumer campaigns and hardware upgrades. By focusing on core sales metrics, such as consumer conversion rates and increasing the lifetime value of each customer, Stream successfully delivered approximately $8.5M in annual revenue – outperforming the client determined sales-per-hour by 20 percent.