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In the highly competitive financial services market,
Stream understands your organization's needs for exceptional
customer care and great customer experiences, combined with
uncompromising data security and operational excellence. As our
valued client, you can rest assured that our support professionals
are customer-focused, and they are backed by the latest in data
security and proven business processes that align with your
regulatory and security requirements.
Our industry certifications instill trust. With Payment
Card Industry (PCI) Level-1 Service Provider and
Systrust® certifications, you can rest assured
that we handle interactions with your customers securely,
efficiently and effectively. We carefully screen our
detail-oriented support professionals for financial aptitude and
strong communication skills. And, our thorough background checks
help ensure your company is represented by highly-skilled,
trustworthy professionals.
We implement state-of-the-art security measures to help
ensure data and information integrity and guard against identity
theft. We protect customer information with multiple firewalls,
intrusion detection systems, continuously updated anti-virus
software, and router-to-router encryption over a private
network.
Our financial services support professionals are
physically separated from other client programs, video-monitored,
and protected by security guards. In addition, our fully redundant
infrastructure provides additional protection, which gives you
greater peace of mind. The VeriSign seal and other third-party
compliance measures clearly underscore our commitment to your
customers and the integrity of the transactions we
manage.
Our services touch many of the core business activities for
today's financial services organizations, including:
- Account enrollment and maintenance
- Balance verification
- Brokerage services
- Claims status and reporting
- Consumer loans
- Credit cards
- Cross-sell and upsell
- Fraud identification
- Funds transfers
- Online banking
- Portfolio status and transferring funds
- Telephone banking
Learn more about Stream's expertise in the Financial
Industry here.
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