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Many of the world's leading telecommunications companies
rely on Stream's highly-trained, customer-focused support
professionals to deliver superb customer experiences tens of
thousands of times each day. By delivering great customer
experiences, our support professionals transform the customers we
serve into our clients' fans.
We provide quantifiable, value-driven solutions to major
telecommunications, cable, satellite and high-speed Internet
service providers across multiple geographies. We recruit, train
and develop our support professionals to drive revenue, increase a
client's subscriber base, and provide customer support and
retention programs that make a positive difference for our clients
and their customers. Our experience in telecommunications dates
back more than 15 years. In that time, Stream has grown into the
premier service center partner for leading vendors in the
telecommunications space.
What does this mean to you? Our service programs for
telecommunication are designed to deliver improved conversion
rates, improve operational efficiencies, and drive brand loyalty
for your business. We support many of the most critical
business processes your organization needs, including:
Customer support functions:
- Bill inquiry/adjustment/collections
- Service feature Inquiry
- Repair
- Calling card services
- Installation services and support
- Customer loyalty and retention
- Technical support (networking devices, mobile devices,
routers etc)
- Warranty support
- Pre-paid/post-paid ordering and activation
- Inbound sales/acquisition/upgrade
- Outbound sales/acquisition/upgrade
- Predictive dissatisfaction modeling
Learn more about Stream's expertise in the Telecommunications
Industry here.
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