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Along with email, the popularity of chat support continues to
grow across industries. For customers, chat provides a more
personal interaction than email because of its real-time component.
For clients, the ability of support professionals to answer more
than one chat at a time creates additional cost savings through
improved utilization.
Like email, support professionals have the ability to utilize
technology that automates responses and ensures accuracy. Our
technology solutions improve the speed of support, which is
critical in a chat environment, while also maintaining the
consistency important to building brand loyalty. Chat support
professionals receive close monitoring and coaching like their
voice counterparts, to ensure the highest level of customer service
and communication skills.
Stream clients around the world utilize our chat support
options. We also use client-provided chat tools that integrate with
our voice services, or as standalone options. Stream chat support
professionals respond to as many as four chat sessions
simultaneously, resulting in more than five million chat contacts
each year. Stream's recommendation for chat support includes:
- Customer care
- Technical support
- Inbound order taking
- Help desk
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